Customer Service is our number one priority. We only want completely satisfied customers.
14300 Commerce Way
Miami Lakes, FL 33016
Call Toll Free: 1-844-500-BREW
Mon-Fri: 8am - 10pm EST
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You want your products, and you want them now; we get it! And that's exactly how we roll because your satisfaction is everything to us. We put forth maximum effort to offer super-fast processing time, speedy turnaround, and generally, if you get your order in by 12PM EST, orders will get shipped out same day, with the exception of holidays and weekends. General shipping time is 5-7 days, however shipments heading to Alaska and Hawaii can take up to 2 weeks. Expedited shipping, however, will be expedited, and will get to you in the specified amount of time.
When your order is placed, we'll send you a confirmation email with all the order details. When it ships, expect an email notifying you of the shipment, with the applicable tracking number, and any other info that may be pertinent and/ or relevant.
We pleased and proud to ship worldwide, however please be warned that international shipments can take anywhere from 7 - 30 days to arrive, depending on the country the package is heading to. Per the customer's request, we will ship just about anywhere, however, we will not bear responsibility for packages that potentially get seized by customs. We prefer to maintain our credibility as a law-abiding company, and we are adamant about adhering to all laws of the countries we operate in. Therefore, it is the responsibility of the customer to be aware of the laws in their residential country regarding all purchases and shipments.
PLEASE NOTE: Tracking info is not available on standard international shipments and orders.
As soon as your order is placed, we'll send you an email to confirm it, with all the details and info. We'll send another as soon as it ships, with your tracking number so you can know exactly when to expect your vape goods.
If you (intelligently) decided to create an account with us upon checkout or prior, you'll have the option to check up on the progress of your order at any time by logging in using the LOGIN link at the top of the navigation bar on all pages of our site. Please allow a 24 hour window for tracking info to get updated and displayed.
The Motley Brew Home Delivery Program was made to serve you! It's all about giving you the savings you want, the convenience you deserve, and the personal customer service we're known for! It's nothing but good, and worth the minute it takes to sign up! Here are the benefits:
- The blissful convenience of having your e-liquids on continuous, automatic refills.
- 10% off all purchases, today's included.
- Customizable to your specs; you choose the frequency and amount of refills.
- Membership status that gives you access to exclusive offers, promos, and sales.
- Super easy sign up gets you all set in a minute.